Refund policy

Return & Refund Policy

Chic Atelier Last updated: 9 September 2026

1. Overview

We want you to be genuinely happy with what you buy from Chic Atelier. If a piece isn't right, we will make it right.

This policy explains how our satisfaction guarantee works, how to request a refund, and the timeframes involved. It applies to all orders placed through chicatelier-store.myshopify.com.

2. Our Satisfaction Guarantee

If you are not satisfied with your purchase, you are entitled to a full refund of the price you paid, including any shipping charged on the original order.

3. We Do Not Require Returns

You do not need to send anything back to us.

We do not operate a returns process, and we do not ask customers to package, post, or pay to ship items back. Once your refund request is approved, the item is yours to keep, donate, or pass on to someone who will enjoy it.

We take this approach for three reasons. It spares you the cost and inconvenience of return shipping; it resolves your request faster, because nothing has to arrive back with us before we act; and it avoids the environmental waste of shipping garments back and forth across the country.

Please note that because we do not accept returns, we cannot process exchanges. If you would like a different size, colour, or style, please request a refund and place a new order.

4. How to Request a Refund

  1. Email us at [chicatelier@gmail.com] within 30 days of delivery.
  2. Include your order number and the name of the item concerned.
  3. Tell us briefly what wasn't right. You do not need to justify your decision at length — a sentence is enough.
  4. If the item arrived damaged, faulty, or incorrect, please attach a photograph. This helps us resolve your request immediately and lets us raise the issue with our supplier.

We aim to respond to every request within one business day, and we will confirm in writing once your refund has been approved.

5. Refund Timeframes

Approved refunds are issued to your original payment method.

  • We submit the refund within 2 business days of approval.
  • Your bank or card issuer then takes a further 5–10 business days to post the funds to your account.

The second stage is controlled by your financial institution and is outside our control. If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact your bank first, then contact us and we will follow it up on your behalf.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery with a photograph. These cases are always refunded in full, including shipping, and are prioritised.

You will never be asked to return a damaged or incorrect item.

7. Cancellations and Order Changes

Orders can be cancelled or amended free of charge at any point before they are dispatched. Email us as soon as possible with your order number.

Once an order has been dispatched, it can no longer be cancelled, but it remains covered by the satisfaction guarantee in Section 2.

8. Fair Use

This guarantee is offered in good faith and on the understanding that it will be used in good faith.

We reserve the right to decline a refund request, or to decline future orders, where there is clear evidence of abuse — for example, repeated refund claims across a pattern of orders where no issue is identified, claims for orders confirmed as undelivered by the carrier, or requests made in connection with resale rather than personal use.

These are exceptional cases. The overwhelming majority of requests are approved without question.

9. Your Statutory Rights

This policy sits alongside your legal rights as a consumer and does not replace or limit them. Nothing in this policy affects any right you have under applicable consumer protection law in your country or state, including any statutory right to cancel an order or to a remedy for goods that are faulty or not as described.

Where local law grants you a right that is more favourable than the terms above, that right applies.

10. Contact Us

Chic Atelier Email: [chicatelier@gmail.com] Website: chicatelier-store.myshopify.com

We respond to all enquiries within one business day.